Overview
Epass (Electronic Payment Administration Self Service) is Agoda's secure system where you can request payment for your bookings.
Contents
This article includes:
What is ePass?
You can request payment for your bookings by yourself using ePass - an invoice system within YCS. Multiple payment options are available under ePass.
You will be able to use ePass for booking transactions if you are using one of the following payment methods:
Benefits of using ePass:
- Ability to charge multiple reservations under a single payment batch.
- Flexibility to request for payments for eligible booking transactions at the time of your own choosing.
- Past payment details without any time restriction are recorded and can be extracted via the ePass system to support your reconciliation and reporting needs.
How to use ePass?
Available menu under ePass:
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Current Transactions |
This page displays all bookings which have reached their payment due date or canceled bookings (displayed immediately upon cancellation). On this page you can approve or dispute payment individually or by batch. Bookings will be displayed on this page for 150 days after their check-out date, after that they will be removed from this page and the payment will no longer be available for you to claim. Please note that refund transactions will always remain on this page until they are batched. |
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Advanced Guarantee Transactions |
This contains details of any bookings made which are part of the AGP program. |
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All Transactions |
This page displays all bookings created and any adjustments made to payment transactions by Agoda Finance Team. The search tool covers various search criteria to see payment transaction status and details. |
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Remittances |
This contains details of all batches that have been charged in the past. |
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My Payment Accounts |
This page varies based on what type of payment method you are on with Agoda.
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Payment conditions for ePass are as follows:
- As per Agoda's general payment policy, reservations are eligible for payment on departure date
- You will not be able to submit the booking amount until the reservations reach their payment due date
- All reservations and payment details will be stored for review in ePass after the transaction
To see step by step guide on how to claim payments for each payment method, please click here.
Frequently Asked Questions
Why I can't see ePass tab in my YCS?
Access to ePass is only granted to specific users in YCS. Should you have one of the above payment options activated but you are still unable to access ePass, please reach out to our Accommodation Services Team via the blue “Need Help” button in YCS
Learn More
- What is ePass?
- How do I log in and begin with ePass?
- How do I view booking transactions?
- How do I Review Past Payments?