Overview
In this article, we will outline how to check the past payments in ePass.
Contents
This article includes:
Where can i find my past bookings?
The past bookings/ payments are available in the Remittances menu of ePass
The "Remittances" page displays transactions that have previously been approved for payments.
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Kindly also find a video tutorial below on how to access the past payments that has been submitted for your further reference. |
Viewing each batch in more detail
You can check your YCS user role in “Settings>View Authorized User”. If your role is the General role, when you click on a batch you will only see the last 4 digits of the Card number, the Card Holder Name, the Payment Status and the Amount.
You will be able to see the complete UPC and CVV number only if your role is Card Viewer role.
- Only Card Viewer role is able to see the complete UPC and CVV number.
- The cards should be charged within 24 hours of its issuance, otherwise, you have to wait 72 hours in order to be able to re-issue a new card.
- One card can be used only once and should be charged fully.
- The partial charge is not possible.
Frequently Asked Questions
What if I mistakenly charged part of the payment?
Don't worry! Simply contact Agoda Accommodation Support via the Support Widget in the YCS. We are ready to help!