Overview
In this article, you'll see how you can set up a bank account in ePass and what details you need to look out for in order for Agoda to be able to approve your bank account.
Contents
This article includes:
How do I Set Up My Bank Account?
In order to be able to submit payments via bank transfer, we will need to connect our YCS payment page (ePass) to your bank account. To get all the details right, please follow the below steps while entering your bank account information:
- Start by logging in to the YCS extranet and opening the My Payment Accounts menu in ePass
- Click on Create to open up the bank account form
- Please take extra attention to fill in the fields that are highlighted below
TIP: After selecting bank location, you may click save, and the system will highlight the mandatory fields in red.
- The format of SWIFT Code must be either 8 or 11 characters long, capital letters and digits are allowed. Example: BBBBUS3M or BBBBUS3MXXX
- IBANs are alphanumeric and consist of up to 32 characters. They are different in length depending on the country. The IBAN prefix (the first two characters of comprising a country code), must not contain spaces and not include the word ‘IBAN’. Example: HU02116000060000000064247067
- Russian accounts should always insert their V.O. number in the third line (postal code) of the Beneficiary address in order for the account to be approved.
- After submitting the account details, the status will first be displayed as Pending until our Finance Team review the details and the ownership documents.
Required documents:
- Proof of the bank account ownership (bank book, online statement, bank statement and canceled cheque)
- Government-issued IDs matching the Account Holders name (ONLY for personal accounts)
- Once the account is verified it will turn to Approved in YCS, and you'll be able to start submitting payments via ePass
Note: In the case of Rejected bank account status, please revise the details and amend that account first before creating a new one. Our Finance team will contact you to confirm which details should be updated
Bank Account Requirements
- Only English alphabetical and numeric characters (0-9) can be accepted
- Special characters are not allowed (i.e. = ! “ $ % & : * < > ; , # { } [ ] \ _ ^ | ~ @). If your bank account details contain '&' (ampersand) please replace with text format as ‘and’
- Please send supporting documents of the bank account ownership (bank book, online statement, bank statement and canceled cheque) to biz@agoda.com to speed up the approval process. Fund transfer and ATM slips are NOT valid. This is applied for both personal and corporate bank account.
- Please use email subject "Bank Approval_[your property ID]_[your property name]"
- The "Bank Account Name" field in the extranet needs to match the account name on the supporting documents.
- Account holder’s name, account name and bank name must be visible on supporting documents. If it is a corporate bank account, the account holder's name should be under the corporate name as well.
- Supporting documents are accepted in your local language, however, if your bank is able to provide your bank statement in English, you may submit it as well.
- If your bank account is still pending or gets rejected, please amend the details and send a confirmation to biz@agoda.com so the account can be validated again.
- Russian accounts should always insert their V.O. number in the third line (postal code) of the Beneficiary address in order for the account to be approved. The V.O. code is a mandatory five-digit code approved by the Central Bank of Russia.
How do I Modify My Bank Account?
When you would like to modify your current bank account details, please follow the direction below to ensure all the details are correct.
- After you submitted the modification on ePass, please confirm on email to the Finance team via biz@agoda.comthat you have made the required changes
- Proof of the bank account ownership (bank book, online statement, bank statement and canceled cheque) for the old account and new account (2 documents)
- Government-issued IDs matching the Account Holders name (ONLY for personal accounts)
- Once our Finance team has reviewed all the details, they will verify the account and it will turn to Approved in YCS, and you'll be able to start submitting payments via ePass.
Frequently Asked Questions
Why I can't see ePass tab in my YCS?
1. Please ensure your payment method is under bank transfer, if you recently request to switch payment methods, you will only see ePass tab when the change is completed.
2. Please use account with ePass access to log in, account without ePass access is not able to see ePass tab in YCS. You can request access by reaching out to Agoda accommodation support via the Support widget in YCS.
