Coronavirus: Agoda's Approach

Please check this page regularly for any updates on this issue. 

This article is also available in below languages:

ARABIC : فيروس كورونا: نهج أجودا المُتبع
FRENCH : Coronavirus : l'approche d'Agoda
GERMAN : Coronavirus: Die Vorgehensweise von Agoda
INDONESIA : Pendekatan Agoda Terkait Wabah Virus Corona (COVID-19) 
MALAY : Pendekatan Agoda Tentang Wabak Coronavirus (COVID-19)
SPANISH : Coronavirus: el enfoque de Agoda

JAPANESE : 新型コロナウィルスに関するアゴダでの対応について
KOREAN : 신종 코로나바이러스 감염증(코로나 19) 관련 아고다 대응 정책
THAI : สถานการณ์ไวรัสโคโรนา (COVID-19) : แนวทางการดำเนินการของอโกด้า
CHINESE : Agoda关于新型冠状病毒疫情影响下退订保障服务的最新声明
CHINESE (HK) : Agoda針對新型冠狀病毒影響下相關政策的最新聲明
CHINESE (TW) : Agoda針對「新型冠狀病毒肺炎」疫情相關政策之最新聲明 

Agoda's Approach 

The safeguarding of customers and partners is of paramount importance to Agoda. We have been closely monitoring the Coronavirus updates and latest official travel advice to assess the impact on our customers and partners. At present, travels from, to and within affected regions has been severely impacted and prohibited in certain regions.

Following the latest official travel advice about the Coronavirus, it is unlikely that customers can travel to, from and stay at their accommodations in areas affected around the world. Aside from areas affected by the outbreak, travel bans announced by the government of specific countries or areas are also impacting guests traveling from all around the world. 

The purpose of this article is to confirm which areas and period are within Agoda cancellation waivers amid COVID-19. This information is based on locally-sourced intelligence. For official travel guide, we recommend that you consult official government websites

IMPORTANT UPDATE: Since it has been some time since the pandemic outbreak, we expect customers and partners to be well aware of the risk to travel by now. As such, bookings made from April 10^th, 2020 onwards will not be entitled to fee waiver. All cancellation or amendment request will follow the standard booking policy.

Global Impact 

American Samoa

• All inbound reservations made for properties in American Samoa (exception to domestic & outbound travels),with a check-in date between March 24th, 2020 and June 30th, 2020 (inclusive).

Antigua and Barbuda

• All inbound reservations made by travellers from other nationalities (foreigners) to properties in Antigua and Barbuda who have travelled to China, Italy, Iran, Japan, South Korea and Singapore in the previous 28 days, with a check-in between March 12th, 2020 until April 30^th, 2020.

Argentina - Travel Ban

• All inbound and outbound reservations involving Argentina, with a check-in date between April 1st, 2020 and October 14th, 2020 (inclusive).
• All domestic reservations involving Argentina, with a check-in date between April 1st, 2020 and June 20th, 2020 (inclusive).

Armenia

• All inbound reservations made for properties in Armenia (exception to domestic travels), with a check-in date between April 3rd, 2020 and July 13th, 2020 (inclusive).

Aruba

• All inbound reservations made for properties in Aruba (exception to nationalities of Canada, United States, EU*** countries, Schengen* countries Caribbean countries and exception to domestic travels), with a check-in date between March 16th, 2020 and August 1st, 2020 (inclusive).
• Caribbean* countries (26): Anguilla, Antigua and Barbuda, Aruba, The Bahamas, Barbados, Bonaire, Saba and Sint Eustatius, British Virgin Islands, Cayman Islands, Cuba, Curaçao, Dominica, Grenada, Guadeloupe, Jamaica, Martinique, Montserrat, Puerto Rico, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States Virgin Islands

Australia – Travel Restriction

• All inbound reservations made by guests from New Zealand to properties in Australia (exception to domestic travels), with a check-in date between March 25th, 2020 and October 29th, 2020 (inclusive).
• All outbound reservations by guests from Australia (exception to domestic travels), with a check-in date between March 25th, 2020 and November 19th, 2020 (inclusive).
  
• Domestic reservations made for properties in properties as specified in below regions:
• Inbound travel to Tasmania with check in date between October 26, 2020 - November 26, 2020.
• Inbound and outbound travels involving Victoria state with specific postcodes Post codes: 3012, 3021, 3032, 3036, 3038, 3042, 3046, 3047, 3055, 3060, 3063, 3064, 3031, 3051
• Inbound and outbound travels involving Melbourne city between October 26, 2020 - August 19, 2020.
• Inbound travel to New South Wales state for guests from Victoria states with check in date between July 8, 2020 - November 22, 2020.
• Inbound travel to Australian Capital Territory state for guests from Victoria states with check in date between July 8, 2020 - November 22, 2020.
• Inbound travel to South Australia state for guests from Victoria states with check in date between July 8, 2020 - November 26, 2020.
• All Inbound travel to Northern Territory states for guests with check in date between July 17, 2020 - November 26, 2020.
• All Inbound travel to Western Australia states for guests with check in date between July 8, 2020 - November 26, 2020.
• All Inbound travel to Queensland states for guests who has been to the Queensland Hotspots list with check in date between July 14, 2020 - December 03, 2020. 

Austria - Lockdown

• All inbound reservations made to properties in Austria (except for the following countries: Andorra, Faroe Islands, Monaco, San Marino, The United Kingdom, Vatican City, any EU*** country, nor any Schengen* countries), with a check-in date between July 14th, 2020 and November 12^th, 2020 (inclusive).

Azerbaijan

• All reservations involving properties in Azerbaijan, with a check-in date between March 14th, 2020 and Aug 1st, 2020 (inclusive).

Bahamas - Travel Restriction

• All inbound reservations made by travellers from UK, Ireland, the European Union + Schengen countries, China, Iran and South Korea to properties in Bahamas, with a check-in date between March 19th, 2020 and April 8th, 2020 (inclusive). 

Belgium

• All inbound reservations made by travellers from other nationalities (exception to Australia, South Korea, Japan, New Zealand, Rwanda, Thailand, Uruguay, the United Kingdom, nor any of the EU/Schengen* countries) to properties in Belgium with a check-in date between November 10th, 2020 and November 27th, 2020 (inclusive).

Belize

• All inbound & outbound reservations made for properties in Belize (exception to domestic travels), with a check-in date between March 22nd, 2020 and August 15th, 2020 (inclusive).

Bermuda

• All reservations made for properties in Bermuda (exception to domestic travels) with a check-in date between March 22nd, 2020 and May 2nd, 2020 (inclusive).

Bhutan

• All inbound and outbound travels involving Bhutan (both property or guest locality) with a check-in date between April 9th, 2020 and July 21st, 2020 (inclusive).

Bolivia

• All inbound & outbound travels involving Bolivia (both property or guest locality; excluding domestic travels), with a check-in date between March 17th, 2020 and April 15th, 2020 (inclusive).

Bonaire, Sint Eustatius and Saba

• All inbound reservations made by travellers except nationalities of  Aruba, Belgium, Curaçao, France, Germany, Luxembourg, Netherlands to properties in Bonaire, Sint Eustatius and Saba, with a check-in date between March 17th, 2020 and August 1st, 2020 (inclusive).

Brunei - Border Closure

• All inbound and outbound reservations involving Brunei (both property or guest locality; exception to domestic travels) with a check-in date between March 24th, 2020 and July 31st, 2020 (inclusive).

Brazil

• All reservations made for properties in Brazil will subject to hotel decision for the cancellation waiver.

Bulgaria

• All inbound and domestic reservations made by travellers from Italy, Spain, France, UK, Northern Ireland, Germany, Netherlands, Switzerland, Austria, Belgium, Iceland, Liechtenstein and Luxembourg OR from non-EU***/non-EEA** countries to properties in Bulgaria (exception to outbound travels), with a check-in date between March 20th, 2020 and May 13th, 2020 (inclusive). 

Cambodia - Travel Restriction

• All inbound reservations made by travellers from Iran, France, Germany, Italy, Spain and United States (exception to domestic travels), with a check-in date between March 18th, 2020 and May 12th, 2020 (inclusive).

Canada – Travel Restriction

• All reservations made for properties in Canada (exception of reservations made by American & Canadian travelers; exception to domestic travels) with a check-in date between March 17th, 2020 and August 31st, 2020 (inclusive).

Cape Verde

• All reservations involving Cape Verde (exception to domestic travels), with a check-in date between March 29th, 2020 and June 30th, 2020 (inclusive).
• All domestic reservations made within Cape Verde, with a check-in date between March 29th, 2020 and May 30th, 2020(inclusive).

Cayman Islands - Lockdown

• All reservations involving Cayman Islands (both property or guest locality) with a check-in date between March 22nd, 2020 and April 12th, 2020 (inclusive).

Chile

• All reservations involving Chile (both property or guest locality), with a check-in date between April 1st, 2020 and October 1st, 2020 (inclusive).

Colombia

• All inbound and outbound reservations involving Colombia, with a check-in date between April 1st, 2020 and October 1st, 2020 (inclusive).

Cook Islands

• All reservations made for properties in Cook Islands (exception to domestic travels), with a check-in date between March 25th, 2020 and October 08th, 2020 (inclusive).

Costa Rica - Travel Restriction 

• All inbound reservations made by travellers from other nationalities (foreigners) to properties in Costa Rica (exception to domestic travels), with a check-in date between March 19th, 2020 and August 1st, 2020 (inclusive).

Croatia

• All inbound and outbound reservations involving Croatia (both property or guest locality), with a check-in date between March 19th, 2020 and May 18th, 2020 (inclusive).
• All domestic reservations made within Croatia, with a check-in date between March 23rd, 2020 and May 20th, 2020 (inclusive).

Curaçao

• All inbound & outbound reservations involving Curacao (exception to domestic travels), with a check-in date between March 16th, 2020 and August 1st, 2020 (inclusive).

Cuba

• All inbound and outbound reservations involving Cuba (both property or guest locality; excluding domestic travels), with a check-in date between March 23rd, 2020 and June 1st, 2020 (inclusive).

Cyprus

• All inbound reservations made by travelers (exception to Australia, Belgium, Canada, China, Cyprus, Denmark, Estonia, Finland, Georgia, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, New Zealand, Norway, Poland, Rwanda, San Marino, Serbia, Slovakia, South Korea, Sweden, Thailand, the United Kingdom, Uruguay, Vatican City nationalities) for properties in Cyprus,with a check-in date between September 24th, 2020 and October 19th, 2020 (inclusive).

Czech Republic

• All inbound reservations made for properties in Czech Republic (exception to Andorra, Australia, Japan, Canada, South Korea, Monaco, New Zealand, San Marino, Thailand, the United Kingdom, Tunisia, Vatican, EFTA****, EU*** nationalities), with a check-in date between October 16th, 2020 and November 20th, 2020 (inclusive).

Denmark

• All inbound reservations made for properties in Denmark (exception to Bulgaria, Cyprus, Estonia, Finland, Germany, Greece, Italy, Latvia, Lithuania, Poland, Sweden, Liechtenstein, Norway, Vatican, Australia, Canada, Georgia, Japan, New Zealand, South Korea, Thailand, Tunisia and Uruguay nationalities)with a check-in date between October 03rd, 2020 and October 19th, 2020 (inclusive).

Ecuador - Lockdown

• All inbound, outbound & domestic travels involving Ecuador with a check-in date between March 17th, 2020 and June 16th, 2020 (inclusive).

Egypt

• All inbound and outbound reservations made involving Egypt (exception to domestic travels) with a check-in date between March 17th, 2020 and June 30th, 2020 (inclusive).

El Salvador

• All inbound & outbound reservations involving El Salvador (exception to domestic travels), with a check-in date between March 16th, 2020 and July 31st, 2020 (inclusive).

Estonia

• All inbound reservations made by travellers from other nationalities (exception to UK, Switzerland & EEA** countries) to properties in Estonia (exception to domestic travels),with a check-in date between March 17th, 2020 and August 31st, 2020 (inclusive).

European Union - Border Closure

• All inbound reservations made by travellers from other nationalities (foreigners) to properties in European Union (exception to domestic & outbound travels) with a check-in date between March 17th, 2020 and April 16th, 2020 (inclusive).

Finland

• All inbound reservations made for properties in Finland (exception to guests from Estonia, Latvia, Lithuania, Italy, Slovakia, Hungary, Liechtenstein, the Vatican, Georgia, New Zealand, Ruanda, South Korea, Thailand, Tunisia, Uruguay, China)with a check-in date between March 16th, 2020 and September 15th, 2020 (inclusive).

French Polynesia - Travel Restriction

• All inbound reservations made by travellers from other nationalities (foreigners) to properties in French Polynesia (exception to domestic travels) with a check-in date between March 23rd, 2020 and April 5th, 2020 (inclusive).

France

• All reservations made for properties in France will subject to hotel decision for the cancellation waiver.

Georgia

• All reservations made involving Georgia (both property or guest locality, exception to domestic travels), with a check-in date between March 21st, 2020 and June 1st, 2020 (inclusive).

• All domestic travels within Georgia with a check-in date between March 21st, 2020 and June 15th (inclusive).

Germany - Lockdown

• All inbound reservations made by travellers (except for the following counties: Australia, Canada, Georgia, Montenegro, New Zealand, Thailand, Tunisia, the United Kingdom, Uruguay, any EU*** countries, or any Schengen* countries), with a check-in date between October 20th, 2020 and November 05^th, 2020 (inclusive).

Ghana

• All inbound and outbound reservations involving Ghana (both property or guest locality; excluding domestic travels) with a check-in date between March 22nd, 2020 and June 30th, 2020(inclusive).

Guatemala - Lockdown

• All inbound & outbound reservations made involving Guatemala (exception to domestic travels), with a check-in date between March 16th, 2020 and July 15th, 2020 (inclusive).

Guernsey

• All inbound reservations made for properties in Guernsey (exception to outbound and domestic travels),with a check-in date between March 29th, 2020 and June 22nd, 2020 (inclusive).

Guyana

• All inbound and outbound reservations made for properties in Guyana (exception to domestic travels)with a check-in date between March 18th, 2020 and July 31st, 2020 (inclusive).

Hawaii - Border Closure

• All inbound reservations made by travellers from other nationalities (foreigners) to Hawaii, with a check-in date between March 26th, 2020 and April 8th, 2020 (inclusive).

Honduras - Lockdown

• All inbound & outbound travels made involving Honduras (exception to domestic travels), with a check-in date between March 16th, 2020 and August 1st, 2020 (inclusive).

Hong Kong

• All inbound reservations made by travellers from other nationalities (foreigners; exception to Taiwan & China nationality who have not visited any foreign countries 14 days prior to entering Hong Kong) to Hong Kong, with a check-in date between March 25th, 2020 and October 13th, 2020 (inclusive).

Hungary

• All inbound reservations made by travelers from Albania, Belarus, Bosnia-Herzegovina, Kosovo, Moldova, Montenegro, North-Macedonia, Ukraine, any country in Africa, any country in South America or any country in Asia (except Japan and China) for properties in Hungary, with a check-in date between September 01th, 2020 and November 03rd, 2020.

Iceland

• All inbound reservations made by foreigners (exception to Algeria, Andorra, Australia, Canada, Georgia, Japan, Montenegro, Monaco, Morocco, New Zealand, Rwanda, Serbia, South Korea, Thailand, Tunisia, San Marino, the United Kingdom, Uruguay, Vatican, neither any from EU***, nor EFTA**** countries), with a check-in date between July 15th, 2020 and October 14th, 2020 (inclusive).

India

• All inbound reservations made for properties in India with check-in between March 13th, 2020 and September 14th, 2020 (inclusive).  

• All domestic travels within India with a check-in between March 25th, 2020 and June 15th, 2020 (inclusive).  

Indonesia

• All inbound reservations made to properties in Indonesia, with a check-in date between April 02nd, 2020 and November 30th, 2020 (inclusive).

Ireland

• All reservations made by travelers to Ireland with a check-in date between October 22nd, 2020 and November 30th, 2020 (inclusive).

Isle of Man

• All inbound and domestic reservations made for properties in Isle of Man (exception to outbound travels), with a check-in date between March 26th, 2020 and July 31st, 2020 (including).

Israel

• All inbound reservations made for properties in Israel, with a check-in date between March 12th, 2020 and October 11th, 2020 (including). Domestic reservations with a check-in date between September 18^th, 2020 and October 11, 2020.

Italy

• All reservations made for properties in Italy will subject to hotel decision for the cancellation waiver.

Jamaica

• All inbound and outbound travels made involving Jamaica (both property or guest locality; exception to domestic travels), with a check-in date between March 31st, 2020 and June 15th, 2020 (inclusive)

Japan - Travel Restriction

Guest travelling to Japan from	Check-in from	Check-in till	Reservation Cancelled	Reservation Made
China (with a passport issued in Hubei Province, or Zhejiang Province of China)	3 Apr	12 Nov 2020	3 Apr	Reservation made before 10 Apr 2020
Albania, Andorra, Armenia, Australia, Austria, Bahrain, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Canada, Chile, China, Congo (Kinshasa), Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Iran, Ireland, Israel, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Moldova, Monaco, Montenegro, Morocco, Netherlands, New Zealand, North Macedonia, Norway, Panama, Philippines, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States of America, Vatican, Vietnam	3 Apr		3 Apr
United Arab Emirates, Antigua and Barbuda, Ukraine, Oman, Qatar, Kuwait, Saudi Arabia, Djibouti, Saint Christopher and Nevis, Dominican Republic, Barbados, Belarus, Peru, Russia	29 Apr		29 Apr
Maldives, Uruguay, Colombia, Bahamas, Honduras, Mexico, Azerbaijan, Kazakhstan, Cabo Verde, Gabon, Guinea-Bissau, São Tomé and Príncipe, Equatorial Guinea	16 May		16 May

Jersey

• All inbound and domestic reservations made by travellers to properties in Jersey,with a check-in date between March 16th, 2020 and June 22nd, 2020 (inclusive).

Jordan

• All inbound and outbound reservations made involving Jordan (exception to domestic travels), with a check-in date between March 17th, 2020 and July 16th, 2020 (inclusive).
• All domestic reservations made within Jordan, with a check-in date between March 21st, 2020 and June 14th, 2020 (inclusive).

Kazakhstan

• All inbound and outbound travels made involving Kazakhstan (both property or guest locality; exception to domestic travels), with a check-in date between March 16th, 2020 and April 30th, 2020 (inclusive) - Booking made on or before April 5th, 2020 ONLY.

Kenya

• All inbound & outbound travels involving Kenya (excluding domestic travels) with a check-in date between March 25th, 2020 and July 31st, 2020 (inclusive).

Laos - Travel Restriction

• All inbound and outbound reservations made involving Laos (both property or guest locality), with a check-in date between March 14th, 2020 and July 31st, 2020 (inclusive).
• All domestic travels within Laos with a check in date between March 30^th, 2020 and May 18th, 2020 (inclusive).

Latvia

• All inbound reservations made for properties in Latvia (exception to Australia, Canada, Georgia, Japan, Morocco, New Zealand, Rwanda, South Korea, Thailand, The United Kingdom, Tunisia, Uruguay, any EU***/Schengen* countries; exception to domestic travels),with a check-in date between March 17th, 2020 and August 31st, 2020 (inclusive).

Liechtenstein

• All inbound reservations made by travellers from other nationalities (foreigners; exception to UK, EU***, EFTA**** nationalities and domestic travels) to properties in Liechtenstein, with a check-in date between March 26th, 2020 and June 30th, 2020 (inclusive).

Lithuania

• All inbound reservations for properties in Lithuania (exception to Austria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Norway, Poland, Slovakia, Slovenia, Switzerland, the United Kingdom and domestic travels),with a check-in date between March 17th, 2020 and August 31st, 2020 (inclusive).

Luxembourg

• All inbound reservations made for properties in Luxembourg (exception to Australia, Canada, Georgia, Japan, Morocco, New Zealand, Rwanda, South Korea, Thailand, The United Kingdom, Tunisia, Uruguay, EU*** countries and Schengen* countries; exception to domestic travels), with a check-in date between April 18th, 2020 and September 15th, 2020 (inclusive).

Macau - Travel Restriction

• All inbound reservations made by travellers from other nationalities (foreigners; exception to Hong Kong, Taiwan & China nationality who have not visited any foreign countries 14 days prior to entering Macau) to properties in Macau, with a check-in date between March 24th, 2020 and July 26th, 2020 (inclusive).

Mainland China - Travel Restriction

• All inbound reservations made by travellers from other nationalities (foreigners; exception to Taiwan, Hong Kong & Macau nationalities) to properties in China with a check-in date between April 1st, 2020 and October 12th, 2020 (inclusive). 

Malaysia

• All inbound reservations made involving Malaysia, with a check-in date between March 18th, 2020 and November 09th, 2020 (inclusive).

• Domestic travels as below:
• Entire Country

Area/State/City	Check-in on
Entire Country	18 Mar - 9 Jun 2020
Lahad Datu, Tawau, Kunak and Semporna in Sabah	29 Sep - 12 Oct 2020
Kuala Lumpur Selangor Putrajaya	14 Oct - 06 Dec 2020

 

Maldives - Travel Restriction

• All inbound reservations made for properties in Maldives (exception to domestic travels) with a check-in date between April 6th, 2020 and July 14th, 2020 (inclusive).

Malta

• All inbound reservations made by travelers (except for the following countries: Andorra, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Jordan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Monaco, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Rwanda, San Marino, Slovakia, Slovenia, South Korea, Spain, Switzerland, Thailand, The United Kingdom, Tunisia, Turkey, United Arab Emirates, Uruguay or Vatican City) for properties in Malta,with a check-in date between July 16th, 2020 and October 09th, 2020 (inclusive).

Mauritius - Border Closure

• All inbound and outbound reservations made involving Mauritius (exception to domestic travels) with a check-in date between March 20th, 2020 and December 03rd, 2020 (inclusive).

• All domestic travels within Mauritius with a check-in between March 20th, 2020 and October 14th, 2020 (inclusive).

Mexico 

• All inbound and domestic reservations made for properties in Mexico (exception to outbound travels), with the check-in date between April 2nd, 2020 and June 15th, 2020 (inclusive).

Montenegro

• All inbound reservations made for properties in Montenegro (exception to outbound and domestic travels), with the check-in date between May 15th, 2020 and May 18th, 2020 (inclusive).

Morocco - Lockdown

• All inbound and outbound reservations made involving Morocco (both property or guest locality; exception to domestic travels), with a check-in date between September 08th, 2020 and November 03rd, 2020 (inclusive).

Mozambique

• All inbound and outbound reservations made involving Mozambique (both property or guest locality; exception to domestic travels), with a check-in date between May 12th, 2020 and June 30th, 2020 (inclusive).

Myanmar - Border Closure

• All inbound reservations made by travellers from other nationalities (foreigners) to properties in Myanmar (exception to domestic & outbound travels) with a check-in date between March 20th, 2020 and July 31st, 2020 (inclusive).

Namibia

• All inbound and outbound travels involving Namibia (exception to domestic travels), with a check-in date between March 24th, 2020 and June 30th, 2020 (inclusive).

Nepal - Lockdown

• All reservations made involving Nepal (both property or guest locality), with a check-in date between March 14th, 2020 and July 21st, 2020 (inclusive).

Netherlands

• All inbound reservations made to properties in Netherland (exception to Algeria, Australia, Canada, China, Georgia, Japan, Morocco, New Zealand, Rwanda, South-Korea, Thailand, Tunisia, the United Kingdom, Uruguay, any EU*** countries, nor any Schengen* countries and domestic travels), with a check-in date between November 06th, 2020 and November 27th, 2020 (inclusive).

New Caledonia - Travel Restriction

• All inbound reservations made by travellers from other nationalities to properties in New Caledonia with the check-in date of March 24th, 2020 and April 20th, 2020 (inclusive).

New Zealand

• All inbound reservations made to properties in New Zealand (exception for outbound and domestic travels), with a check-in date between June 11th, 2020 and November 26^th, 2020 (inclusive).

Norway

• All inbound reservations made to properties in Norway (exception for guests from Switzerland or EEA countries**), with a check-in date between July 16^th, 2020 and October 19th, 2020 (inclusive).

Oman

• All inbound & outbound travels involving Oman (both property or guest locality; excluding domestic travels), with a check-in date between March 18th, 2020 and June 16th, 2020 (inclusive).

Pakistan

• All reservations made to properties in Paskistan (exception for domestic travels), with a check-in date between April 3rd, 2020 and June 15th, 2020 (inclusive).

Panama

• All reservations involving Panama (both property or guest locality), with a check-in date between April 1st, 2020 and June 22nd, 2020 (inclusive).

Paraguay - Lockdown

• All reservations made involving Paraguay (both property or guest locality), with a check-in date between March 18th, 2020 and April 19th, 2020 (inclusive).

Peru - Travel Restriction

• All reservations involving Peru (both property or guest locality), with a check-in date between March 16th, 2020 and August 31st, 2020 (inclusive).

Philippines - Lockdown

• All inbound & outbound travels involving Philippines (excluding domestic travels), with a check-in date between April 14th, 2020 and October 14th, 2020 (inclusive).
• All domestic reservations made involving Luzon and Cebu region, with a check-in date between April 14th, 2020 and August 19th, 2020 (inclusive).

Poland - Border Closure

• All inbound reservations made for properties in Poland (exception to Schengen*, EU*** countries and domestic travel), with a check-in date between October 14th, 2020 and November 12th, 2020 (inclusive).

Portugal

• All reservations made for properties in Portugal will subject to hotel decision for the cancellation waiver.

Puerto Rico

• All reservations made for properties in Puerto Rico, with a check-in date between March 15th, 2020 and April 15th, 2020 (inclusive).

Qatar

• All inbound reservations made by travellers to properties in Qatar (exception to domestic travels), with a check-in date between March 17th, 2020 and September 14th, 2020 (inclusive).

Romania

• All inbound reservations made by travellers from other nationalities (except for EU*** nationalities) to properties in Romania, with a check-in date between March 22nd, 2020 and May 14th, 2020 (inclusive).

Russia

• All inbound reservations made by travelers (except for countries of Egypt, Maldives, Russia, Tanzania, Turkey, United Arab Emirates (UAE) and the United Kingdom) to Russia with a check-in date between October 01st, 2020 and October 15th, 2020 (inclusive).
• All outbound reservations travelling from Russia (except for destination countries of Egypt, Maldives, Russia, Tanzania, Turkey, United Arab Emirates (UAE) and the United Kingdom), with a check-in date between September 16th, 2020 and September 30th, 2020 (inclusive).

Saudi Arabia

• All reservations made for properties in Saudi Arabia (exception to domestic travels), with a check-in date between March 15th, 2020 and October 1st, 2020 (inclusive).

Seychelles

• All inbound reservations made to properties in Seychelles (exception to Austria, Cyprus, Denmark, Finland, Portugal, Estonia, Germany, Slovakia, Hungary, Slovenia, Iceland, Ireland, Monaco, Switzerland, Italy, Latvia, Lithuania, Malaysia, Cambodia, Mauritius, China, New Zealand, Qatar, Singapore, Thailand, and United Arab Emirates nationalities), with a check-in date between August 31st, 2020 and October 14th, 2020 (inclusive).

Singapore - Travel Restriction

• All inbound reservations made to properties in Singapore (exception to Singapore, New Zealand and Brunei nationalities), with a check-in date between September 1st, 2020 and November 26th, 2020 (inclusive).

Slovakia

• All inbound reservations made to properties in Slovakia (except for countries mentioned below), with a check-in date between March 13th, 2020 and September 9th, 2020 (inclusive).
• Australia, Austria, Belgium, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lichtenstein, Lithuania, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Slovenia, South Korea, Spain, Switzerland

Slovenia

• All reservations made involving Slovenia (both property or guest locality), with a check-in date between March 16th, 2020 and April 30th, 2020 (inclusive).

South Africa

• All inbound reservations made by the guests from below mentioned countries for properties in South Africa, with a check-in date between October 28th, 2020 and November 26th, 2020 (inclusive):
  • Argentina, Bangladesh, Belgium, Brazil, Canada, Chile, Colombia, France, Germany, India, Indonesia, Iran, Iraq, Italy, Mexico, Netherlands, Peru, Philippines, Russia, Spain, United Kingdom and the USA

South Korea - Travel Restriction

• All reservations made for properties in South Korea (exception to outbound and domestic travels), with a check-in date between April 1st, 2020 and April 26th, 2020 (inclusive).

Spain

• All inbound reservations made by travellers (exception to Andorra, Monaco, Vatican, San Marino, The United Kingdom, Australia, Canada, Georgia, Japan, New Zealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay, China, and EU*** countries, or any Schengen* countries) with a check-in date between August 28th, 2020 and November 30th, 2020 (inclusive).

Sri Lanka

• All inbound reservations made for properties in Sri Lanka (exception to outbound travels), with a check-in date between March 19th, 2020 and July 21st, 2020 (including).
• Domestic reservations made for properties in Sri Lanka, with a check-in date between April 4th, 2020 and May 25th, 2020 (including).

St. Lucia

• All reservations made for properties in St Lucia (exception to domestic travels) with a check-in date between March 23rd, 2020 and April 5th, 2020 (inclusive).

St. Kitts and Nevis

• All reservations made for properties in St Kitts and Nevis (exception to domestic travels) with a check-in date between March 25th, 2020 and April 27th, 2020 (inclusive).

Suriname - Lockdown

• All inbound reservations made involving Suriname (both property or guest locality; excluding domestic travels), with a check-in date between March 14th, 2020 and July 15th, 2020 (inclusive).

Sweden

• All inbound reservations made by travellers from other nationalities (exception to Andorra, Australia, Canada, Georgia, Japan, Monaco, New Zealand, Rwanda, San Marino, South Korea, Switzerland, Thailand, Tunisia, the United Kingdom, Uruguay, Vatican and any EU or EEA countries*) to properties in Sweden (exception to outbound travels), with a check-in date between November 02^nd 2020 and December 03^rd, 2020 (inclusive).
  
  

Switzerland

• All inbound reservations made by travellers from other nationalities (exception to Andorra, Australia, Canada, Georgia, Japan, Morocco, Monaco, New Zealand, Rwanda, San Marino, South Korea, Thailand, Tunisia, the United Kingdom, Uruguay, Vatican, EU*** and EFTA**** countries; exception to domestic travels) to properties in Switzerland (exception to domestic & outbound travels), with a check-in date between August 08th, 2020 and November 05^th, 2020 (inclusive).

Taiwan - Travel Restriction

• All inbound reservations made for properties in Taiwan (exception for domestic & outbound travels), with a check-in date between March 19th, 2020 and June 30th, 2020 (inclusive). 

Thailand - Border Closure

• All inbound reservations made for properties in Thailand, with a check-in date between March 14th, 2020 and June 30th, 2020 (inclusive).

Tunisia

• All inbound and outbound reservations made involving Tunisia (both property or guest locality, exception to domestic travels), with a check-in date between March 24th, 2020 and June 26th, 2020 (including).
• All domestic travels made for properties in Tunisia, with a check-in date between March 24th, 2020 and June 4th, 2020 (inclusive).

Turkey - Travel Ban

• All inbound travels made involving Turkey (excluding domestic and outbound travels), with a check-in date between March 14th, 2020 and May 26th, 2020 (inclusive).
• All domestic reservations made for properties in Turkey, with a check-in date between April 4th, 2020 and May 26th, 2020 (inclusive).

Turks and Caicos Islands

• All reservations made for properties in Turks and Caicos Islands (exception to domestic travels) with a check-in date between March 24th, 2020 and June 30th, 2020 (inclusive).

United Arab Emirates (UAE) - Visa Suspension

• All inbound and outbound reservations made for properties in UAE (both property or guest locality), with a check-in date between March 17th, 2020 and July 7th, 2020 (including).

Ukraine - Border Closure

• All reservations made by travellers from other nationalities (foreigners) to properties in Ukraine (exception for domestic), with a check-in date between March 16th, 2020 and June 22th, 2020 (inclusive)

United Kingdom

• All inbound reservations made to properties in United Kingdom (except domestic travelers):

Properties located in	Check-in from	Check-in till	Reservation cancelled
England	5 Nov	02 Dec	From 5 Nov
Northern Ireland	16 Oct	27 Nov	From 16 Oct
Wales	9 Nov	23 Nov	From 9 Nov

• All outbound reservations made by customers from United Kingdom, see details as table below:

Customer is travelling from	Customer is travelling to	Check-in from	Check-in till	Reservation cancelled
England	Any country/area/region EXCEPT England	5 Nov	2 Dec	From 5 Nov
Wales	Any country/area/region EXCEPT Wales	9 Nov	23 Nov	From 9 Nov

• All domestic reservations made within restricted area/region in the United Kingdom, see details in the table below:

Customer is travelling from	Customer is travelling to	Check-in from	Check-in till	Reservation cancelled
England	England	5 Nov	2 Dec	From 5 Nov
Northern Ireland	Northern Ireland	16 Oct	27 Nov	From 16 Oct

United States of America (USA) - Travel Ban

• All inbound reservations made by travellers from following nationalities to properties in the USA (exception to domestic and outbound travel),

Guest travelling to USA from	Check-in from	Check-in till
China		November 27th, 2020
Iran	2 Mar
Schengen Country*	13 Mar
UK and Ireland	16 Mar
Brazil	29 May

Uruguay - Travel Restriction

• All inbound & outbound travels involving Uruguay (both property or guest locality; excluding domestic travels) with a check-in date between March 17th, 2020 and May 12th, 2020 (inclusive).

Vanuatu - Travel Restriction

• All inbound reservations made for properties in Vanuatu (exception to domestic travels), with a check-in date between March 24th, 2020 and July 21st, 2020 (inclusive).

Venezuela - Travel Restriction

• All inbound & outbound reservations made involving Venezuela (exception to domestic travels), with a check-in date between March 14th, 2020 and July 12th, 2020 (inclusive).

Vietnam – Travel Restriction

• All inbound reservations made by travellers from other nationalities (foreigners) to properties in Vietnam (exception to domestic & outbound travels), with a check-in date between April 3rd, 2020 and November 17th, 2020 (inclusive).

Other Areas Impacted by Coronavirus

Customers impacted by the travel ban announced by the government (eg: bans on entry, mandatory quarantine on arrival, mandatory quarantine upon return home, or the suspension of on-arrival visas) or any other individual cases where customers are not able to travel (eg: due to quarantine notice/ area hotel shut down due to infection) are also entitled for the cancellation fee waiver. 

*Schengen area countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

European Economic Area (EEA)** Countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

European Union (EU)**: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

European Free Trade Association (EFTA)**: Iceland, Liechtenstein, Norway, Switzerland

Cancellation requests can only be initiated by the customer. 

In the event of fee waiver, Agoda will fully refund the guest and no payment shall be made to the property. All commission and charges are to be waived. 

Affected countries/ regions as specified in the above section will be considered as "force majeure" and cancellation fees will be waived. 

Travel bans announced by the government on specific areas will also be considered as "force majeure" and cancellation fees will be waived. 

If a customer contacts your property directly requesting to cancel, please advise them to initiate the request by going to My Bookings on the Agoda website or contact Agoda’s Customer Experience agents via the contact details on their booking voucher. 

Have a question? Contact us through the steps here.