How can I start using Agoda's Customer Messaging?

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Agoda Partner Support (AST)
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Overview 

In this article we will outline the features of Agoda's Customer Messaging and how to use it to communicate with guests.

Content 

This article includes: 

 

What is Agoda's Customer Messaging?

Agoda's Customer Messaging is a platform that enables you to interact with guests. Enabling this service will allow guests to send a message to you before, during or after making a booking. You can check the messages both in YCS or in the email.

How can I enable Agoda Customer Messaging?

You can simply send a request to the Agoda accommodation support team via the Support button in YCS. 

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How to check and reply to Customer Message

Using YCS

1. Go to Reports > Bookings

2. Go to the booking and select "Contact guest"

 

3. Here you can check for a guest message, reply to the guest, or start a conversation with the guest.  You can also click to send email to guess as well.

Using Email

The message the customer send to you will also be sent to your email as per your setting in YCS Contacts page. You can simply reply to the email. If the message is a special request from a customer, you can also use One-Click reply function to send a response on your behalf.

Below is One-Click Reply function

 

Here is how the response looks like when you select each reply:

1. Subject to availability

2. Accepted

3. Not accepted

 

  • Sensitive data, including credit card numbers, will be redacted.
  • Documents cannot be attached to emails but URL links to documents may be included. (You can host the document with an online cloud storage provider, e.g. Google Drive, Dropbox, One Drive)

 

Learn More

 

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Communicating with guests

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