Guests and Bookings

Managing Your Bookings

• All you need to know about bookings
• Agoda Bookings Check-in Procedures
• What is Acknowledge Booking and how can I Acknowledge Booking?

Setting Up Bookings Policies

• Proactive Date Amendment Fee Waiver Manual
• How do I set up a cancellation policy?
• Proactive Cancellation Fee Waiver Manual

Communicating with guests

• How do I respond to booking inquires?
• How can guests communicate with you?
• How can I start using Agoda's Customer Messaging?

Setting Up Guest Policies

• MaxAllowedFreeChildren (YCS Setting)
• How do I setup an age policy?

Troubleshooting

• What should I do if I can’t accommodate a guest?
• What can I do if the guest did not show up (No-Show)?