In this article, we will outline how to manage contact information. It's very important to keep your contact information up to date, so customers and Agoda can get in touch with you easily.
This article includes:
How to Access Contacts Page
You can manage your contact details on the Contacts page by going to the Settings Menu and clicking on Contacts (NEW) at the bottom of the menu.
How to Manage Contacts
This section explains how to create, edit and delete a contact. The description of how to set Responsibility and Notification and each field's details are provided later on in this article.
Note: The Contact details must be in English.
Creating a New Contact
When you click on Create New Contact button, the form for input new contact will be displayed as in the screen below. If there are more than one email or phone number, please click Add email address or Add phone number. Click Create to save to information, or click Cancel to discard the change.
*It is recommended to put the phone or mobile number in international format without any spaces (e.g. Thailand (66), Bangkok (02), is input as 6621234567)*
Editing a Contact
If you want to update the Contact information, please click the Edit button. YCS will allow editing Contact details. Click Save to save the change, or click Cancel to discard the change.
Deleting a Contact
You can delete a contact which is being displayed by clicking Delete Contact and confirm to delete the contact.
Searching Contact list
You can search a contact by name, e-mail, or job role using the search box on the top-left of the screen as in below picture.
Sorting Contact list
You can sort the contact list by Name, Surname or Job Role using sort function under the search box as in the image below. Click the small arrow next to sorting option to toggle between ascending and descending sorting.
Responsibilities and Subscription
The list of responsibility displayed in the Responsibilities section represents the topics the contact is responsible for e.g. Reservation, General Questions, or Authorized Signatory. The selected responsibilities determine the initial selection of subscription in Subscriptions tab. Please note that the function to send notifications as per the subscription is still under development.
The new Contacts Page has the fields as described in below table.
|Contact Info tab|
|General Information||Job Role||This is Contact's job role. The user can select the job role from the predefined list using the drop-down box.|
|Prefix||This is Contact's name prefix. The user can select the prefix from the predefined list using the drop-down box.|
|Name||This field is for Contact's name.|
|Surname||This field is for Contact's surname.|
|Contact Detail||Primary Email||This field is for contact's main email.|
|This field is for contact's other email.|
|Primary Phone||This field is for the primary phone number of the Contact|
|Fax||This field is for the fax number.|
|Mobile||This field is for the mobile number.|
|Responsibilities||Responsibilities||This field show the list of responsibilities of the Contact|
|Notification||Notification Type||This field show the type of notification for the user to select|
|Subscription Type||This field allows the user to subscribe to the notification. Currently, the only option is email.|
Frequently Asked Question
How can I send a request to update the current subscription from Agoda?
If you would like to update the current subscription, you may contact Agoda accommodation support team via the Support Widget in YCS.