OverviewA star rating is an internationally recognized way of classifying properties based on the type of property and facilities offered, ranging from 1 to 5 stars. In this article, we will outline how you can request to update your star rating along with the necessary documentation.
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How does a star rating work?
Overall, the star classification is a representation of how the accommodation compares to the industry standards in terms of price, facilities, and available services. These requirements and standards vary between countries and organizations.
The property star ratings that appear on Agoda are determined by one of the following:
- Official hotel rating organization classifications
- National or Regional government ratings
- Agoda star rating classifications
- Please refer to the attached PDF file on the bottom of the page for further details
Sample of Star Rating display on Agoda.com
How can I set my star rating?
If you are not an Agoda partner yet, you can set your star rating upon registration. Click here for instructions. Agoda will verify the star rating you provide as part of registration.
For an existing Agoda partner, you will need to provide one of the following documents below along with your request:
- Official star rating certificate from hotel rating organization or government
- Signed Agoda Star Rating Checklist (refer to attached pdf at the bottom of the page)
Please attached the document in your request to Agoda Accommodation Support via the Support Widget in the YCS.
Please note that if you are not able to provide an official star rating certification, Agoda will review your property based on the star rating checklist provided.
Agoda does not guarantee your request will be granted, or the result of the verification process. Our priority is to make sure we provide accurate information to the customer.
Frequently Asked Questions
How do I align my star rating with other OTAs and the hotel’s official website if I don't have any official star rating certification?
You can request a star rating verification by providing the signed Agoda star rating checklist along with a screenshot to expedite the verification process.
Can I request to lower my star rating?
Yes, you can request it by informing us of the reason, along with the documentation stated above.
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