OverviewAgoda.com understands that many of our property partners use a Channel Manager to manage rooms and prices for online distribution channels. In this article, we will outline how you can connect to a Channel Manager and troubleshoot common issues that may arise. ContentsThis article includes: |
How to connect to a Channel Manager?
For existing Agoda partners, please contact the Channel Manager that you would like to work with. Once the agreement is signed, you or your Channel Manager can send a request to Agoda Accommodation Support to connect you via a Support Widget in the YCS, along with the Channel Manager name.
If you are not an Agoda partner yet, please register your property first. Click here for instructions. You can identify the name of the Channel Manager that you wish to use during the registration process so that you don't need to send the request to connect afterward.
A list of Channel Managers that are able to connect with Agoda, is attached at the end of this page.
Possible issues and how to troubleshoot them
My updates for rates and availability are not reflected on the YCS extranet
Normally, the Channel Manager should provide an error message if your update is unsuccessful. Below are the most common scenarios and how to troubleshoot them.
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Possible cause |
How to fix it |
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Did not pass system validation -- for example if your Single rate is higher than your Double rate, or any rate is lower than the minimum rate set for that room type. |
Depending on the error, generally, you can fix it by either correcting the data as highlighted in the error message, such as updating the relevant settings in the YCS Room Page. |
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Technical Issue/Connection Error |
This can be caused by several unpredictable factors. We recommend you wait for a few minutes and try to send the update again. |
I did not receive bookings or a booking list from Agoda
In general, a booking notification will still be sent via email from Agoda even if you are connecting through a Channel Manager. In some cases, you may receive a booking confirmation from Agoda but not receive that same booking via the Channel Manager system.
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Possible cause |
How to fix |
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Channel Manager's Request API does not cover the booking period |
Please contact your Channel Manager for more information. |
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Connection issue on Channel Manager or on Agoda |
Agoda will try to push the booking message 3 times for Hint partners. If it still fails, we will send the info via email to your Channel Manager. For non-Hint partners, the Channel Manager will have to send a new request to Agoda when the connection is restored. |
I did not receive full customer contact details from Agoda
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Possible cause |
How to fix |
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To comply with PCI Compliance and GDPR standards, we do not disclose full customer contact details. Instead, we will mask the customer’s email address. |
You can still send an email to the customer using the masked email address Alternatively, you can contact Agoda Customer Service to help you relay a message. |
Frequently Asked Questions
I would like to change or remove the Channel Manager, how can I do that?
The process is the same as requesting a connection to the new Channel Manager. Just send the request to Agoda accommodation support.
What should I do if the issue persists?
You can contact your Channel Manager for more information. If you need assistance with property settings, contact Agoda accommodation support via the Support widget in YCS.
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