If you would like to contact your guests for some reason (e.g.: guest sent a special request for airport pick-up but no flight details were provided, or e.g.: there is no front desk/reception available and check-in/pick-up of keys has to be arranged in advance), please send your request to our Customer Service team as they are the ones who can contact guests directly.
The Customer Service team can be reached via e-mail at firstname.lastname@example.org
or via phone at +44 23 564 7948