In this article, you will find information about our bookings and how they get generated
Agoda provides instant bookings to the guests, therefore you have to keep the rates and allotment up-to-date all time.
- How do I get the booking vouchers?
- How is the total amount calculated?
- How can I reply to a special request?
- How do I know if there is a cancellation?
We list your property on our website if all of the below criteria meets:
- the property is bookable
- there is a room available
- there is rate loaded
Once a booking is made on your property, the system will automatically send an email to you with the booking voucher. In case you are working with channel manager, you will receive the booking in your PMS as well.
You can also monitor your bookings in our extranet under Reports tab in Bookings.
Agoda does not send any invoices. We deduct the commission from the total amount paid by guests.
Reference Sell rate = total amount paid by guest
Net rate = total amount without commission
On the right-hand side of the voucher, you can see if there is any other discount applied (promotion, rate channel)
In case you receive special requests from a guest, and you would like to contact the guests you need to reply the provided email address under Customer Notes at the bottom of the voucher.
Once a cancellation has been made by a customer, the system will automatically send an email to notify you, with details of a booking and a request link to acknowledge a cancellation request.
The cancellation fee may be charged based on the cancellation policy that you set up.