OverviewWe are always happy to assist with any inquiries or issues that our partners may have. We have prepared multiple platforms where you can refer to or reach out to us directly for your concerns. ContentsThis article includes: |
Property Partner Help Center
The Help Center is built to serve as a library for Agoda partners to learn about Agoda systems and workflows which includes all the information needed to understand Agoda system settings, policies, and payment logic.
Should you need any assistance from the Support Team, you may reach out to the team via call or email stated on the booking voucher.
Property Partner Contact Point
Customer Service Team
Our Customer Service Team is responsible to assist with booking related issues such as amendment, cancellation, guest contacts, and refund. This team is available 24/7 via call or email.
For email inquiry, you may send to biz@agoda.com
Accommodation Services Team
Our Accommodation Services team is responsible to assist Agoda partners with their inquiries on the YCS platform, payment, website content, and rate calculations. The team is available on Monday through Friday around the clock, except on public holidays.
For email inquiry, you may submit it along with your contact details through the Support widget located on the bottom right of the YCS (ycs.agoda.com) page once you successfully log in.
If you have any issue on login, please visit this article that can guide you on steps to be able to login successfully
Agoda Hotel Hotline Number
Depending on the issue that you raise, you will be directed to the correct support team to assist you with the case.
| Country | Number |
| Australia | 61 2 8023 8700 |
| Bahrain | 973 1 619 6663 |
| Brazil | 55 11 4280 5293 |
| China | 86 4006 366 878 |
| China Quantum Hotel | 86 4008 190 487 |
| France | 33 185 148 160 |
| Germany | 49 698 679 9065 |
| Hong Kong | 852 3071 1203 |
| Hungary | 36 1 429 2235 |
| India | 0008000501621 |
| Indonesia | 62 21 2561 7998 |
| Israel | 972 7 22713347 |
| Italy | 39 02 3859 1358 |
| Japan | 81 3 6743 8525 |
| Macau | 853 6262 5206 |
| Malaysia | 60 3 2053 1870 |
| New Zealand | 64 9339 1655 |
| Philippines |
63 2 8 540 0982 |
| Russia | 7 495 705 9248 |
| Saudi Arabia | 966 11 486 8367 |
| Singapore | 65 6329 7539 |
| South Africa | 27 11 844 6065 |
| South Korea | 82 26 022 2445 |
| Spain | 34 91 754 7013 |
| Taiwan | 886 2 7750 7799 |
| Thailand | 66 2016 4101 |
| UAE | 971 4319 7493 |
| UK | 44 203 564 7948 |
| USA | 1 929 270 4046 |
| Vietnam | 84 28 4458 2392 |
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