Go to Travel Japan Government Campaign

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Agoda Partner Support (AST)
  • Updated

Overview

In this article, we will introduce a Japan government-backed "Go to Travel " campaign. This campaign is only eligible to domestic travels excluding Tokyo residents and Tokyo destination

 

Contents

This article includes:  

 

Suspension of GTT and Next Steps

Please kindly note that the Japanese Government has taken the decision to suspend GTT. The entire program be suspended from 28th Dec until February 7th

Agoda has cancelled bookings with check in date during this time. Please check your email for details

Please also note that Agoda is aware of the Japanese Government decision to compensate hotels with 35-50% of booking value due to the cancellations mentioned above. We are currently working on this and will update you soon. Please check Partner Help Centre and your emails for more details next week

 

What is "Go to Travel" Campaign?

The Japan government is launching a new campaign to encourage domestic tourism in Japan. This campaign will provide an accommodation discount to Japanese residents of 35%.  

Discount will be provided to customers by Agoda. Agoda will then we pay the whole amount to properties. Agoda will then claim the discount from Japanese government, your property has no role to play in claiming the discount.

The campaign launches in Japan on July 22, travellers can start getting a discount on Agoda from August 5th.

Campaign Details

  • Campaign is backed by the Japan/JTA/JATA government 
  • Customers can book from 22 July 2020 - 31 January 2021 with stay period between 22 July 2020 - 02 February 2021 (check out date)
  • Accommodation discount is 35%, value up to 14,000 JPY/night/person  
  • Agoda provide the discount to customers and pay the whole amount to properties, while claiming the 35% from the government. Hotel is not required to handle discount claim.
  • Bookings are strictly non amendable, including name amendment. 

 

Benefits of "Go to Travel" Campaign

For guests 

  • Customers get 35% discount, value up to 14,000 JPY/night/person 
  • Customers can book from 22 July 2020 - 31 January 2021 with stay period between 22 July 2020 - 02 February 2021 (check out date)
  • Coupon to be used at destination coming in September 2020 (this is pending confirmation from Government)

For your properties 

  • Boost number of bookings 
  • Hands-free: In the program, your property do not need to do anything (apart from register). Agoda will provide discount to guests and claim it from government.
  • Extra exposure on Agoda.com

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How can your property join this campaign? 

To be eligible to join the campaign, you need to register your property with government and obtain approval. Please refer to website: https://goto.jata-net.or.jp/

 

How to identify "Go to Travel" bookings? 

  • "Go to Travel" clause will display in the hotel voucher.  
  • Bookings are strictly non amendable, including name amendment. 

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Booking Types

Type 1: New bookings

  • Booking created between 29 July - 31 January 2021
  • Period of stay between 29 July - 01 February, 2021 (check out date)
  • Made at eligible accommodations

Type 2: Existing bookings made on Agoda when Hotel was not approved but is approved at later date

  • Booking created between 22 July - 31 August, 2020
  • Period of stay between 22 July - 1 September 2020 (check out date)
  • Made at eligible accommodations
  • Customer paid full price before discount
  • Customer can can contact our CEG department to request for refund of 35% of the booking value

Type 3: Existing cancelled bookings made on Agoda for Tokyo residents and Tokyo destination

  • Booking created between July 10 - July 17, 2021
  • Period of stay between 22 July - 02 February, 2021 (check out date)
  • Customer can contact our CEG department to cancel

 

Cancellation Policies

Bookings for this campaign will be fully refundable. 

We have communicated this new cancellation policy to properties via email. If you opt-out from this cancellation policy, your property will not be eligible to participate in the campaign and will not be shown to customers when searching via campaign funnel.

We highly recommend you to stay in this campaign as it benefits both guests and your property as mentioned above. If you do not agree with the cancellation policy, please reach out to Agoda Accommodation Support via the Support Widget in the YCS

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Customer Eligibility 

To be eligible for the campaign, customers must not be residents of Tokyo prefecture for stays from July 22nd to September 30th, 2020 (due to COVID related restrictions).

  • Tokyo properties will be eligible for GTT discount on stays from 1st Oct onward.
  • Tokyo residents and bookings are enabled from stays from 1st October, 2020 onwards.
  • Customers can book from 22 July 2020 - 31 January 2021 with stay period between 22 July 2020 - 02 February 2021 check-out date.

 

Customer Spending Voucher

JTA will now issue a voucher to the hotel to provide to the customer. The voucher allows the customer to visit local restaurants and attractions and can be used as a form of payment.

Information about the voucher or paper coupon for GTT:

  • The paper coupon can be used from 1st October onwards
    • Paper coupons will or have been shipped to each hotel from JTA office directly for Agoda customers only
  • We will inform the coupon amount on the hotel voucher in the special request section
  • There is no need to print coupons as printed paper coupons will be delivered by JTA
  • Agoda and hotels are not involved in reimbursement costs. Reimbursement will be the responsibility of shops and restaurants where customers used to redeem the coupons
  • Click on the following link to download a manual prepared by secretariats on how property should manage paper coupons: https://biz.goto.jata-net.or.jp/manual_dl.html

 

Frequently Asked Questions 

Who should I contact if I have questions regarding the program? 

Regarding the program, please refer to this website https://goto.jata-net.or.jp/ and Japan government.

If you have any questions or inquiries related to rates & bookings, you may contact Agoda Market Manager or Accommodation Support team via Support button on YCS. mceclip0.png

Can I change the cancellation policy for certain bookings? 

By joining the program, customers and properties agreed bookings for this campaign will be fully refundable. 

Can I ask Agoda to register my property for me? 

Unfortunately, the registration process has to be done with the Japan Government directly.  

 

Learn More

 

 

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