*** Not all properties have this access and can only be set by markets included in the pilot***
The Proactive Cancellation Fee Waiver Page on YCS will allow you to pre-select your policies on waiving the cancellation fee by choosing the guest circumstances under which your property will waive the fee (if applicable).
Benefits to your property:
There will be less escalations as your property provides a blanket approval under specific conditions so we do not contact you for these cases in the future.
How to set up your Proactive Cancellation Fee Waiver policy?
- From the Pricing and Availability tab, click cancellation policy:
- From the Settings screen, you can set up your cancellation policy by clicking on “Cancellation Policy Setup”
- On the Cancellation Fee Waiver Settings, click on “Change Settings”
- Once you click the “Change Settings”, a pop-up will appear where you will be able to choose your cancellation fee waiver settings. You will be able to pre-select your policies on waiving the cancellation fee, by selecting the circumstances under which you will waive the cancellation fee (if any). You can toggle ON to select the circumstances in which you will waive the fee, and then select the appropriate setting that applies to each circumstance, toggle OFF for the circumstances in which you will not waive the fee.