The Reject Booking feature is use when you would like to cancel the booking. You will see the function 'Cancel Booking' appear when guest fails to provide their credit card number.
The system is going to generate an automatic notification email to the customer when booking has been cancelled.
Mark booking as 'No-Show' function
the no-show button will be visible by midnight the day after check-in and available for 72 hours. If a booking has been marked as no-show the booking status will be changed to cancelled.
If the property fails to report a No-show, the function will be grayed out and the property has to contact Agoda's Customer Service to report the no-show via email@example.com
No-show button in YCS:
When can I request to cancel a booking?
Booking cannot be cancelled closer than 24 hours before check-in date.
Can I re-instate a cancelled booking?
You can not re-instate the booking after cancelled it.
What happens to the cancellation fee if I cancel a booking?
When hotel cancels a booking, there will be no cancellation charges for