What is 'Request new guest credit card'?
When user clicks on 'Request new guest credit card', Agoda systems will contat the guest to request alternative payment card details. Agoda systems will provide the guest with a secure web link to enter the new card information. Once new card information has been entered by guest, it will be made available on YCS and an email notification is sent to the property.
When can I request a new guest credit card?
This will depend on the specific configuration for your property. However in most cases, you can use this feature when the verification of the credit card supplied by guest has failed or if you find the credit card is invalid after viewing it. This feature is only available before guest check-in day.
What if the guest does not provide a new credit card?
You may contact the guest through the YCS messaging service. In some circumstances you can also request to cancel the booking if guest fails to enter new card details within the allowed time frame (usually 48 hours).
What if the new credit card submitted by guest is also invalid?
You may contact the guest through the YCS messaging service. In some circumstances you can also request to cancel the booking.
Can I request credit card details from guest by phone/email?
No, the only secure method to exchange credit card details is through the secure link used with this feature.