You can check and reply to customer message either in YCS or email.
How to check and reply to Customer Message using YCS:
1. Go to Reports > Bookings
2. Go to the booking and select "Contact guest"
3. Here you can check for a guest message, reply to the guest, or start a conversation with the guest. You can also click to send email to guess as well.
How to Reply to Customer Message using Email
The message the customer send to you will also be sent to your email as per your setting in YCS Contacts page. You can simply reply to the email. If the message is a special request from a customer, you can also use One-Click reply function to send a response on your behalf.
Below is One-Click Reply function
Here is how the response looks like when you select each reply:
1. Subject to availability
3. Not accepted
- Sensitive data, including credit card numbers, will be redacted.
- Documents cannot be attached to emails but URL links to documents may be included. (You can host the document with an online cloud storage provider, e.g. Google Drive, Dropbox, One Drive)