In case you see an amount displayed for one of the items on the Current transactions page Booking transactions, that doesn't match your books, feel free to let us know.
Here's how you do it:
- Click Dispute for the amount you find incorrect
- Select your reason from the dropdown list
- Add any remarks that will be useful in our investigation
- Click Save to submit
We will remove the amount from the payable items and will trigger a notification for our team to review the calculation.
- If you spot an incorrect amount or a reservation in Current Transactions, make sure leave it unselected until it's being reviewed