Not comfortable using ePass?
Check out our interactive tutorial here to familiarize yourself with the tool in a test environment.
How do I settle payments?
- Select Current transactions under the ePass menu
- Check the Booking Transactions section
- Bookings displayed under this section will have reached the payment due date and can have the payment initiated
- All bookings are selected for payment by default at the "Approve" section. Untick the box if you don't want to include a specific booking in your payment
- Check the Adjustment transactions section
- Bookings displayed under this section will have been adjusted by Agoda's finance department to ensure the value paid is correct.
- Positive amounts will be displayed in case of previous partially charged payments, follow-up booking value increases, and other credited items
- Negative amounts will be displayed in case of overcharges or relocation penalties
- Adjustment transactions will be mandatory payments and can't be excluded
- Click Next to be given a summary of your payment sum
- Click Submit to be given the credit card details for your payment
- Tick the box that you understand the card can be swiped only once and should be fully charged. Pressing OK will complete the payment process
