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Submitting a request via Help widget in YCS is the easiest way to raise your questions or problems encountered. Our Agoda accommodation support is always ready to help!
1.Go to YCS
2. Find Need Help button located at the bottom right corner.
3. Click New Support Request
4.Fill in the form for us to verify your property as well as to know more about your concerns/issues encountered. Please fill this form right to get a quicker reply.
|New Contact Us Categories:|
|Category||When to Use?|
|A booking or reservation||I can't accept a booking or accommodate a guest.|
|I can't find a guest's booking in my system.|
|A guest's booking voucher doesn't match our records.|
|A guest wants to change or cancel their booking.|
|I'm having trouble with the payment for a booking.|
|I want to report a no-show.|
|I need another copy of the booking voucher.|
|I need to contact a guest.|
||I'm having trouble receiving payment.|
|I want to change or update my property's payment type.|
|I have a question about taxes, fees, or surcharges.|
|I have a question about the commission.|
|Rooms and rates
||I need help updating my rooms and rates in the YCS extranet.|
|I want to close my property's allotment on Agoda.|
|I have a question about my hotel's display on the Agoda website or app|
|I have a question about promotions or discounts.|
|A guest's booking voucher doesn't match our records/system.|
|I have a question about my channel manager.|
|I have a question about a rate set by AI/AI+|
|Extranet account settings||I want to change my username or password.|
|I want to change who can access the extranet.|
|I have a question about my Channel Manager|
|Registration/Contract||I have a question about commission or contract Terms|
|I want to add a new property to Agoda|
|I want to remove a property or end my relationship with Agoda|
5. Click Submit and our reply will come soon!