In this article, you will find information how to setup, manage, and settle payments with the payment method Bank transfer.
Bank transfer settings are handled in extranet under the ePass section. Please see a screenshot of the menu section below:
How do I get started?
To be able to charge bookings through Bank transfer, extranet (YCS) needs to be connected to your bank account. Please go to My Payment accounts in the ePass drop down and click on create. In this section, you will be able to setup and manage the bank account to which you will receive the payments. The Bank account has to be approved by Agoda's finance department in order for you to take payments.
When you inserted the bank account details the status of the account will be displayed as pending. After bank account details and supporting document (if required) are verified by the Agoda's finance team, your bank account status will change to Approved. Not until the bank details have been approved will you be able to charge bookings through bank transfer.
See here for further details on how to set up your payment account.
How do I settle payments?
1 . Select the Current Transactions
On this page, you can approve or dispute the payments individually or by batches. If one bank account is setup for several properties, all transactions completed in the same day for the different properties (before midnight in Bangkok) will be completed in one transaction batch.
In this section you will find two categories of bookings:
- Booking Transactions
Bookings displayed under this section has reached the payment due date and can have the payment settled.
- Adjustment Transactions
Bookings displayed under this section has been manually modified by Agoda's finance department to ensure the value paid is correct. If a negative balance is displayed, it could be a result of a booking canceled outside the cancellation policy.
2. Ensure that all bookings you wish to settle payment for have the approved-box ticked in. Please click on next
3. You will now receive an auto-generated message to check the bank account details setup in ePass. You do not have to make any changes as if you do, you will not be able to settle the payments until the new bank account details have been approved. Please press next.
4. Now you will receive another message that the payment will be settled and the amount will be sent to your bank account within 10 business days. Please press settle to complete the payment.
Where can I find my transactions?
In order to see all bookings with no limitations of transaction age please open All Transactions which can be found in the ePass drop down. The search tool can be used to filter payment transaction status and details defaulted to the past 6 months. In this section, you will also be able to find bookings which have not reached payment due date.
If you wish to see all completed payment transactions and details including payment references please go to Remittances. In case a payment processes over 10 business days after you have submitted booking/adjustment transactions, please contact our Accommodation Service team through the "help" section.