Reviews are real experiences by real customers. At Agoda, we believe that reviews are not only critical in helping guests make informed decisions about where to stay, but the best way for you to learn about your guests, and by extension, learn about your property and your business.
That’s why we only post reviews by verified guests and moderate them to make sure only constructive reviews are visible on our website and app. Therefore, reviews cannot be removed from our website but you have an option to respond to the review which will display on our website.
Check "HERE" to learn how to reply to guest's review.